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How We Protect Your Privacy

Your account details, payment information and personal data stay secure with us.

Account verification securedPayment data encryptedWithdrawal confirmation required
Explore the Lobby Read FAQ
suburtoto rtp How We Protect Your Privacy
REACH US ABOUT PRIVACY

How to Contact Us on Data Questions

Email Support Send privacy requests to our support inbox. We respond within one business day with details of the data we hold or steps to update your account information.
Live Chat — Daily 09:00–23:00 Open the chat widget inside your account lobby. Our team can help you review what permissions you've given or walk you through deletion requests.
Account Settings Update your email, phone and personal details directly from Settings. Changes take effect immediately and are logged for security.
DATA HANDLING PRACTICES

How We Keep Your Information Safe

Encryption

All payment data — your DANA, OVO, GoPay or QRIS transaction records — travels through encrypted channels. Your password is hashed and never stored in plain text.

Account Verification

We verify your identity before processing your first withdrawal. This confirms the account holder matches the payment method on file.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can disable non-essential cookies in your browser settings.

Data Retention

We keep your account data for as long as your account is active, plus 12 months after closure for regulatory purposes where local law permits.

Third-Party Access

We share payment data only with payment processors (DANA, OVO, GoPay, QRIS handlers) and fraud-detection services. No marketing firms access your data.

Request Changes

Contact our support team to update your name, email or phone number on file. Verification may be required before we process your request.

Your Privacy Questions Answered

Yes. Email our support team with a data download request, include your account email and phone number, and we'll send you a file within five business days. The file includes your account history, deposits, withdrawals and any notes from our support team.

We retain payment records for 12 months after your account closes, as required by payment processors and local regulations where applicable. After that period, payment data is deleted. Your account email is kept for fraud-prevention purposes.

Contact our support team and request account deletion. We'll close your account within 48 hours. Payment records stay for 12 months for regulatory compliance, but your name and contact details are removed from our active systems.

No. We do not sell or share your personal data with external marketing firms or other gaming platforms. Payment data goes only to your payment processor (DANA, OVO, GoPay, QRIS) and fraud-detection services we contract.

Your password is encrypted using industry-standard hashing. We do not store your actual password; only a one-way hash. If you forget your password, use the reset link on the login page and set a new one securely.

Yes. If there is a material change to this privacy policy, we'll email you at the address on file. If we detect unusual account activity, we'll alert you immediately so you can verify it wasn't fraudulent.

This privacy policy applies consistently across Indonesia where local law permits. Your data rights and our data-handling practices depend on local law and your region's regulations. Contact us if you have region-specific questions.

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